What credit cards do you accept?
We accept PayPal and all major credit cards. At this time we do not accept checks, money orders or COD.
Is shipping refundable?
Shipping is non-refundable under any circumstances once the item has left our facility. If the order is canceled prior to shipment the whole of the order including shipping will be refunded.
I’ve ordered multiple items, will they ship together?
Generally yes, however if an item in your order is out of stock it may ship at a different time.
Will I be notified if something is out of stock?
Yes, if an item in your order is out of stock, we will let you know by email.
What is your return policy?
Please see our warranty above.
Can I change or cancel an order?
If you wish to cancel or change an order once it has been submitted, you must contact Customer Service via email - email@example.com within 24 hours of submission. We will make every effort to cancel the order when possible. We are not able to change or cancel orders that have already been shipped.
Once an order is placed it cannot be added to. Please place a second order and notify us of both order numbers via email and let us know you’d like to combine the shipping. Any excess shipping charges will be refunded to the original payment method.
Are all of the items on your site available and is the information accurate?
We make every effort to assure that the information, inventory availability, and pricing we provide is complete, accurate, and up to date. In the event we do not have the item you requested, we will attempt to contact you within 24 business hours of your order placement.
Where are you located?
We have an office in Florida. All orders are shipped out of our warehouse in California.
Do you ship internationally?
Can I visit your establishment?
At this time we are online only and do not have a physical retail location for you to visit.
What are your operating hours?
We have warehouse staff in the building from 8:30am to 3:30pm PST. Phones are answered Monday through Friday from 8:30am to 3:30pm PST.
Please note that we are closed for all major US holidays.
What is the best way to get in touch with you?
Email is always the best way to get in touch with us as we have staff that can answer email remotely. Our email address is firstname.lastname@example.org
It can take us up to 48 business hours to respond to emails during peak times of the year. We do our best to answer everyone as quickly and efficiently as possible.
What shipping services do you use?
Currently we use FedEx to ship out packages.
I don’t like the shipping cost, will you ship with stamps?
No, we have no way of tracking or insuring a package with stamps.
Can I have my package picked up by my own shipping services?
Where do you ship from? How long before I get tracking, and how long will my order take to arrive?
We currently ship from the San Francisco Bay Area.
We try to get packages out every weekday, though things do get backed up during peak seasons. We normally ship within 24 hours of ordering during the week. Shipping takes between 3-7 business days for the continental US and can take up to two months for some international locations.
I placed my order over the weekend. Will it ship on Monday?
Can you ship to a different address than the Billing Address?
I see a box that says “Coupon Code.” How do I get a coupon code?
We do not offer coupon codes.
Do you take orders by email or phone?
While we can take orders over the phone, the safest and quickest method of placing an order is on our website.
The item I’m interested in is marked “out of stock.” When will it be back in stock?
This depends on when our distributors order. They do not have a regular schedule for ordering so we can’t always give an estimate as to when something will become available again.
Do you carry (insert item here)?
If it’s not on the site, then at the moment we do not carry it.
Still have questions? Please feel free to send us an email and we will do our best to answer.